Customer care

Shipping

Aitostudios.com delivers parcels all over the world and all orders can be followed with a tracking code. For orders to be shipped within the EU there are two different shipping methods; DHL Express and Standard Shipping. For the rest of the world all parcels are shipped via DHL Express. All orders are processed and shipped within 1 working day. Once an order has been processed it is no longer possible to change the shipping address, AITO Studios recommends the customer to pay attention to fill out a correct shipping address. Aitostudios.com will not be held accountable for a delay in shipment caused by international customs issues, weather conditions or any other circumstances beyond the control of aitostudios.com.

 

Shipping costs

Standard Shipping 10€

DHL Express 20 €

When ordering two or more products, customer is granted with free standard shipping.

Items sent outside the EU may be subject to import fees and/or taxes and custom fees. These additional costs are the sole responsibility of the customer and will not be refunded by aitostudios.com.

 

Delivery time

All shipments will be processed and shipped from Estonia within 1 business day.

Shipment time depends on method chosen by the customer.

Standard shipping 3-7 days

DHL Express 2-4 days

 

Failed delivery

Placing an order establishes a commercial relationship with aitostudios.com and the customer. By placing an order the customer agrees to accept the delivery of the parcel. In the case of failed delivery caused by the customer by being an absent receiver or due to the customer inserting incorrect contact details the parcel will be sent back to aitostudios.com at customer’s expense. Previously mentioned expense will be deducted from refund amount.

 

Payment methods

You can pay your order with credit or debit cards, Paypal account or Bank Transfers (Bank Deposit). For Finnish customers Paytrail also offers web bank services and partial payments via Collector.

 

Bank transfer

By choosing Bank Deposit as the payment method, the customer will receive the order confirmation instantly via email. The order will be processed once the payment is visible on aitostudios.com bank account. To speed order activation customers are encouraged to send a copy of the bank transfer details to info@aitostudios.com

Please insert the order number in the payment description.

 

Bank account details:

AITO Studios OÜ

IBAN: EE931010220258006228

BIC/SWIFT: EEUHEE2X

 

Items on stock

Orders including items on stock will be processed within 1 working day of completed order and payment.

 

Pre-order items 

Items that are out of stock or have not yet been published aitostudios.com offers an option to pre-order. Pre-order items will be shipped at the latest by the date shown on the item’s purchase page. In case a pre-order product can not be delivered within the schedule aitostudios.com will inform and refund all costs to customers. Pre-order purchases will be paid in full at the moment the order is placed. 

 

Returns and exchange

Customer can return the order entirely or partially within 14 days after receiving the parcel. In the case of exchange to a different size of the same item aitostudios.com will pay the shipping costs of the return. If the customer wishes to return the order entirely or partially and receive refund of payment the return shipping cost will be paid by the customer.

 

Regarding all returns and exchanges the customers should contact info@aitostudios.com with order number and reason for exchange or return. Return instructions will be given via email.

 

Refund

All returned items will be quality checked before refunding the customer. The refund will be done within 14 days of arrival of the item.

 

Terms and conditions of returns

All items are quality checked in the process of return or exchange. The returned items must be unworn and unharmed or altered completely in order for aitostudios.com to be eligible to accept the return. If these requirements are not met the item will be sent back to the customer at customer’s expense.  

 

If the customer receives an damaged item the customer must contact info@aitostudios.com at the earliest possible moment.

 

Company details

AITO Studios OÜ

Company registration nr: 14157952

VAT number: EE101932226

Address: Tartu mnt 84 a 145, 10112, Tallinn

 

Terms and conditions

This page contains the terms and conditions for aitostudios.com. By using aitostudios.com the user agrees to follow these terms. Aitostudios.com reserves the right to change this document without notice or warning. Customers are encouraged to check these terms and conditions often.

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